Furniture Bank Manager - East
Job Title: Furniture Bank Manager - EAST
Reports to: Director of Programs
Supervises: EAST Furniture Bank Staff (2 Furniture Bank Coordinators)
Location: East Furniture Bank (819 SE 202nd Ave., Portland, OR 97233)
Status: Exempt, 34 hours/week
Salary: $62,921.00-$66,067.05 annually
*Community Warehouse has launched a 4-day workweek! General hours for this position are Wednesday-Saturday, 8:30 AM-5:30 PM (34 hours/week). Occasional work outside of the regular schedule will be required.
About Community Warehouse:
Community Warehouse (CW) is a nonprofit furniture bank that redistributes donated furniture and household goods to neighbors overcoming adversity. Through two furniture banks in the greater Portland metropolitan area and referrals from over 200 partner agencies, the Warehouse helps families and individuals turn their empty housing into comfy homes. Families are able to pick out essential household items that help improve their quality of life at home. We also operate an Estate Store and online store that sell some donated items to support our mission and engage the community in shopping for a cause.
Do you enjoy staying active and helping people while you work? This is a unique opportunity to work alongside fun, dedicated, caring staff and volunteers for a community-centered organization. Community Warehouse has been rated one of the 100 Best Nonprofits to Work for in Oregon for 5 years running. Learn more about our mission and services in this short video!
We are dedicated to developing and retaining a diverse workplace and as such, we strongly encourage those who contribute to this diversity to apply. We believe by welcoming differences, encouraging new ideas, listening to and learning from each other, and providing opportunities for personal and professional enrichment, we are better able to serve our community.
Position Summary:
We are excited to share that we are taking steps to turn our Gresham Donation Intake center into a Furniture Bank providing services to the East Metropolitan area!
The Program Manager is responsible for the management of site-specific program operations. They will facilitate the implementation of Program goals, supervise site-specific Program staff, and represent the program site on Community Warehouse’s leadership team. The Program Manager will value working in a multicultural and diverse environment, support program access for clients, and champion agency goals.
Essential Duties:
- Supervise and support staff team, including: Furniture Bank Supervisors and Coordinators, support Pickup Drivers, and volunteers.
- Work effectively within a team-dependent environment and provide leadership that encourages collaboration at all levels.
- Maintain an adaptable attitude to ensure all site and program needs are met.
- Take steps to ensure the Portland Program meets weekly, monthly, and annual goals.
- Collaboratively manage staff to conduct client services: coordinate client scheduling, greet clients and case managers, review intake paperwork, collect waivers and program fees, and move furniture.
- Maintain positive relationships with partner agencies and case managers; lead monthly case manager orientations.
- Collaboratively manage staff to conduct donation intake: stay updated on list of accepted items to determine whether donations are appropriate for Program/Estate Stores, and gracefully decline donations that do not fit CW guidelines.
- Work with Enterprise staff to determine which items are kept in the furniture bank and which items are sold in the Estate Store.
- Manage volunteers during daily shifts.
- Cover weekend donation intake when staff is unavailable.
- Work in collaboration with the Business Office to reconcile Accounts Receivable and ensure that paperwork is turned in on a timely basis.
- Support Development and Communications efforts as needed.
- Data Collection and maintaining systems that allow CW to report and track department successes, challenges, appointments, inventory, etc.
- Work with other program managers to ensure you have all essential furniture items to complete appointments for the day.
- As part of the Community Warehouse leadership team, support the organization's vision, values, direction, and policies.
- Participate in performance evaluations of this position as directed by the Director of Programs or Executive Director.
- Other duties as assigned by Director of Programs or Executive Director.
Physical Demands*
- Ability to sit or stand for extended periods.
- Keying/typing.
- Ability to lift 50+ lbs repetitively.
- Ability to drive a 20-foot box truck (truck driving training available).
Key Preferred Skills & Experience:
- Bachelor’s degree in business, non-profit administration, social services, or related field; or equivalent (3-5 years minimum) site/staff management experience.
- Strong, practiced staff management skills: ability to delegate and direct others, to lead group and one-on-one meetings, and maintain HR policies/procedures.
- Experience leading with trauma-informed care and strengths-based practices.
- Excellent organizational skills.
- Strong verbal and written communication skills.
- Ability to multi-task and prioritize in a fast-paced, community-centered environment.
- Ability to carry out practical actions to deal with issues directly.
- Self-motivated, collaborative work ethic.
- Values a joyful work environment.
- Values growth and change.
- Ability to work with and lead a diverse group of people.
- Passion, idealism, integrity, positive attitude, mission-driven.
- Proficiency in Microsoft Office programs and Gmail platform.
Benefits for this role:
- Employer-paid insurance premiums - effective first of the month following start date.
- Kaiser Health with alternative benefits (massage, chiropractic, & acupuncture)
- Delta Dental
- The Hartford Life Insurance
- Employee Assistance Programs - effective on the first day of employment.
- Provides employees with access to financial and legal advice through BPA Health
- Retirement plan
- Employer contributions for all eligible employees
- Work Life Balance
- 4- day work week!
- Vacations and flexible paid time off
- Holiday pay and floating holidays
- One month paid sabbatical at 5-year tenure (in addition to PTO)
- Internal Grown & Development
- Training and professional development opportunities
- Openings posted internally before posted externally
- Additional Perks
- 10% employee discount at the Estate Stores
Instructions on Applying:
To apply, please email Careers @ communitywarehouse .org with the following:
- Subject line: “East Furniture Bank Manager”
- Attach your resume
- In the body include a response to the following question:
- What inspires you to apply for this position at Community Warehouse?
- How have your experiences prepared you for this role?
Community Warehouse maintains a Non-Discrimination Policy. As an equal opportunity employer, we will not discriminate on the basis of race, color, or religion; sex, sexual orientation, gender identity, or expression; disability; marital status; citizenship or nation of origin; or veteran status. We maintain this policy with respect to recruitment and hiring, promotion and compensation, and other terms, conditions, and privileges of employment. We are dedicated to the development of a diverse workplace and, as such, we strongly encourage those who contribute to this diversity to apply.
