Loan Assistant I
Maintain a high level of professional, friendly, efficient service in all areas of responsibility. Perform as a highly motivated employee giving support to customers, co-workers and supervisor. Performance of duties is under strict adherence to banking policy, audit and banking regulations.
To maintain secured loan files according to Bank Policy guidelines.
ESSENTIAL EXPECTATIONS AND RESPONSIBILITIES
Customer Contact Skills
-Communicate with customers in a pleasant and professional manner in person and over the phone.
-Use customer name during the transaction.
-Listen for customer needs and make appropriate referrals.
-Effectively prepare written correspondence.
-Sell bank services and refers business to the bank
-Stay current on and support marketing efforts
-Responsible for ensuring that individual calling goals are met
-Adhere to CCB policy and procedure standards: punctuality, attendance, dress code, confidentiality etc.
-Recognize and understand customer needs and concerns and address them in a positive manner
-Answer phones within 3 rings, identify yourself, the Bank, and ask how you may help
-Be a self starter
-Demonstrate techniques for establishing priorities and make suggestions to improve efficiency
-Take initiative to ask for additional work
-Work well with co-workers
-Take initiative to increase or improve ones knowledge of Bank products and procedures.
-Cooperate when asked to help others
-Be willing to accept any additional task assigned by supervisor
Technical Skills – Daily Duties
-Support to Loan Officers
-Compile and prepare/complete monthly reports
-Prepare written correspondence
-Insurance tracking and input
-Be willing to be cross-trained within the Loan Servicing department and/or other Bank areas.
-Be willing to accept other duties as assigned
-Efficiently use a PC including software such as Word, Excel, Bankrite, Outlook.
-Have a firm understanding of Bank loan products.
-Strictly adhere to and comply with regulations regarding Consumer and Commercial Lending.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or related experience and/or training; or equivalent combination of education and experience.
Keep current on learning about bank services and products. Successfully complete all assigned reading material and required compliance training.
Ability to read and comprehend simple instructions, write short correspondence and memos as necessary. Be able to effectively present information in one-on-one and small group situations to both customers and other employees of the organization.
Ability to calculate and balance other bank accounting data. Needs to understand basic accounting principles such as debits and credits.
Ability to follow written and verbal instructions, recognize problems and bring them to the attention of appropriate personnel.
Ability to work in a general office environment and on occasion, able to lift up to 50 pounds.
The noise level in the work environment is usually moderate.
As a "team member," regularly interact with co-workers. The loan support person is expected to take the initiative to see that work is done and to help research or solve problems. This person is also expected to adapt to changes in procedures.
Understand and be able to apply computer skills to communicate effectively within the organization using word processing to format letters or correspondence, set-up and maintain electronic folders/files; send/save attachments. Depending on the position, have a basic understanding of accounting software to develop reports and forms such as spreadsheets/tables.
Be able to use email for communication (internal and external) and access outside websites as well as interface with the bank’s network.